facility management company: It is therefore important to choose the right facility management company in Dubai that will best suit business, office, retail outlets, or any other related facility. However, there are certain common mistakes that one can make while evaluating the facility management company that can result in low-quality services, additional expenses and troubles in the future. Several common mistakes should be avoided right from the beginning if the facility is to be a success.
1. Not identifying your needs clearly
The first mistake that many make when looking for a facility management company in Dubai is that they do not take the time to properly evaluate their actual needs for a facility management company. Different facilities call for different services, depending on the size of the building, traffic and usage of the facility, technology infrastructure needed, degree of cleaning required, landscaping required, compliance issues, and so on. If you don’t elaborate on your needs, expectations, and service requirements at the initial stage, you may have to pay for things they do not need, or, conversely, fail to obtain essential facility management for their location needs.
2. Not checking the price factor
Price should always remain an important consideration when choosing any vendor to work with, but when it comes to facility management companies in Dubai, picking the cheapest option is not always the best course of action. They may choose to cut all corners, have high employee turnover, use substandard equipment or products, may not be able to provide the specialized personnel required for your facility and provide an unsatisfactory service that you end up replacing at an additional cost. At the same time, the provider with the highest charges may be excessive if compared to what you require. Manufacturers should always consider the cost to them and whether they are offering the consumer the best value for their money. Encourage bidders to provide elaborate descriptions of the services being offered and their responsibilities. And let not cost be mistaken for value.
3. Lack of proper cross-checking of references
Whenever they are looking for the best facility management company in Dubai to work with, many companies overlook the importance of doing proper reference checks on vendors. While you would expect a good sales pitch and a long list of clients, it is reasonable to expect that any serious bidder should provide at least three to five references of clients with their contact information for additional background checks. Interviewing existing clients will help in getting useful information on the quality of services, client management, employee training, honor to commitments, problem-solving, etc.
4. Lack of Site Visits
In addition to verifying the detailed references of vendors if possible, it is advisable to pay a visit to the existing facilities of facility management companies in Dubai to get the real picture of their services. This is by no means always feasible, however, it is very informative to witness their actual functioning, meet location managers face to face and get an impression about tidiness, order, image, horticulture, littering, protection, use of technology, and other aspects of operational management. If it is impossible to visit another physical establishment, at least ask for pictures and videos of their real operations, not just promotional ones.
5. Lack of detailed site evaluation
To quote the project and to better comprehend your needs, the facility management companies should always conduct a site survey that includes interviews with stakeholders and a site tour of the facilities to be serviced. If a provider does not spend considerable time in an initial assessment of your facility, an analysis of your infrastructure, a discussion with the decision makers about priorities at your facility, and/or specific considerations before making service recommendations, he or she probably does not have the whole picture. This could lead to important matters not being noticed again once you have hired them. Ensure that they do not compromise at the time of bidding.
6. No Vision on how to Assess Performance
Something that one can witness as a common error, yet easily avoidable is the failure to identify key performance indicators and assessment tools for the new facility management company in Dubai right from the onset. What will be clearer: the percentage of rooms that have been cleaned and passed the nuanced cleaning checklists or violations identified during quality control? Is the worker’s friendliness or professional demeanor being assessed with the assistance of secret shopper returns? Are special projects effectively and efficiently completed? Is compliance reporting done without any delay? Identify what is important, communicate those KPIs right from the start, and make sure that the selected partner has a clear strategy for monitoring and reporting on those facility performance indicators by your guidelines.
7. Failure to include clear and strict contract terms and conditions
Due to the desperation of getting to the final vendor, some businesses end up undermining the time they spend negotiating with the chosen facility management firm or even completely ignoring the fine print terms and conditions. This leads to big problems in the later years if corporate commitments on service and accountability clauses are not explained in detail to both parties in the contract. There needs to be great care when negotiating the contracts so that oral statements are included in the contract and no last-minute shocks occur. Specify response time for emergency issues, include provisions for contract renewal/termination where necessary, specify training requirements, identify backup staffing plans…and more. Do not be ambiguous just to ink.
8. Absence of Backup Support Process
A dependable facility management company from Dubai can also experience emergencies such as inadequate staff, transportation problems that can take employees to the site during bad weather, inadequate estimation of manpower or supplies during a busy season, supply chain disruptions, difficulty expatriate employees to secure their work visa at immigrations, high demands from another client site, and many more force majeure events. If your provider has not presented an emergency response plan and a backup support process in the proposal or has not included contingencies for specific services, they do not have such a plan. Always prepare yourself for their overflow capacity and suppliers since you are aware that the need will arise one day.
Conclusion (facility management company)
Choosing the right FM companies in Dubai depends on various factors such as the provider’s background, service niche, quality assurance techniques, and efficiency benchmarks that meet the needs of commercial or residential properties. Although the process may be time-consuming, if an organization avoids the eight key mistakes mentioned above, it will be able to find a competent facility management company that would serve its operational needs, add value over time within the set budget, and allow the organization to concentrate on its strategic business objectives.
